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Coronavirus (COVID-19) Update

Dear Valued Patients:

We want to let you know that Bloomington Primary Care remains a safe practice for you to visit when you are healthy and need routine care.

• We have divided BPC into a “Healthy Clinic” from 8:00am - 1:00pm daily and a “Sick Clinic” from 2:00pm -7:00pm daily. By separating patients by time, space, Staff and Provider we are confident you can visit BPC for routine “healthy” visits.
  • Lab hours are reduced to 8:00 am - 1pm Monday - Friday and 8:00am - 9:30am on Saturday.
  • Saturday Clinic will now be for “Sick Clinic” patients ONLY from 10am – 2pm.

Let us explain all the safety and infectious disease controls we have put in place to protect you:

• Only Healthy Patients will be seen from 8:00am – 1:00pm. We will not allow anyone with a fever, cough, sinus drainage, or URI symptoms into the building before 2:00pm. Sick patients will never be allowed into the waiting room. If you are healthy for your check-up, you can be confident entering our building, being in our waiting room, and seeing our Staff and Providers.
• You can be sure the Staff and Provider taking care of you has not been exposed to COVID any more than a regular person. We have completely separate Staff and Providers seeing all acutely ill patients during our Sick Clinic in the afternoon.
• Sick patients are never allowed in our waiting room or in the building before 2:00pm.
• We wipe down exam rooms with medical grade disinfectant between visits. We do a thorough disinfection and ventilate the building nightly. By morning after our Sick Clinic, our building is safe for healthy Patients and Staff to enter.

Sick Clinic is from 2:00-7:00. This will be after all Healthy patients have left the building. We sequester our Staff in the back hallway, behind a closed door to prevent any cross contamination. Sick patients will not be allowed in the waiting room, and will be asked to remain in their cars until the Staff comes to bring you directly to your clean exam room. We have protocol in place to keep our sick patients from cross infecting each other and our Staff:

• We do not want someone with a simple sinus infection getting COVID-19 from another patient. Just because you are sick, does not mean we are not worried about you.
• Sick patients will wait in their cars, not the Waiting Room. Staff with proper protective wear and will bring you into a dedicated, cleaned room. A dedicated “sick clinic” provider (currently Dr. Pilcher) will see you.
• These individuals will not see any “healthy” patients to avoid cross-contamination.
• We use dedicated exam rooms for sick visits to avoid cross-contamination. Healthy people will never be seen in those rooms.

Please call 309-663-7642 for any questions or to schedule an appointment. Know that BPC remains dedicated to your family’s health. Frankly, this pandemic is not going away soon. It remains critical that we continue to manage chronic disease, non-infectious illness, preventative care and everyday illness. Please know that it remains safe to do these things at BPC between 8am – 2:00pm, Monday through Friday.

Stephen Pilcher MD